Below is basic information you need leading up to your summer vacation.  Please contact us if you have any further questions about our rental properties. We look forward to meeting with you soon to plan your vacation on beautiful Long Beach Island.

Office Hours Security Deposits Unit Maintenance
Reservations Pets Garbage Collection
Final Payments Cancellations Refrigerators
Sight Unseen Rentals Check-In Windows
Reservations made after May 1st Check-out Time Wind Gusts
  Office Hours: Our office is open Monday – Saturday, 9am-5pm and Sunday 10am to 4pm. If you need to reach us after hours, you may leave a message on our answering machine. The machine is checked periodically each night during July and August. Any necessary repairs will be handled the next morning.

  Reservations: All reservations require a signed lease and a 50% deposit. The balance is due 3 weeks prior to check-in. We do accept personal checks but any payment that is NOT made at least three weeks in advance of check-in MUST be in cash or certified funds. Sorry, we do not accept credit cards.

  Final Payments: Final payments are due three weeks prior to check-in. It is our policy to send reminder letters to tenants but YOU are responsible for making sure your payment is received on time so please mark your calendars. Remember that payments received within 3 weeks of check-in must be in cash or certified funds.

  Sight Unseen Rentals: We will do our best to adequately describe any of our rental units to you, however,tenants are strongly urged to personally preview their accommodations before signing a lease. Should the tenant decide to rent a property sight unseen, neither the Van Dyk Group nor the landlord will be held responsible for any misinterpretations or problems that would have been avoided had the tenant personally inspected the property prior to the execution of the lease.

  Reservations made after May 1 st: A 50% deposit is due before a lease will be processed on all reservations made after May 1 st. If the rental dates are within a four-week time period of the date of the lease, the total amount of the rental including security deposit is due immediately and must be in cash or certified funds.

  Security Deposits: Most homeowners require a security deposit. This is held in a non-interest bearing account and is sent to you within two weeks of check-out providing the landlord does not report any damage or need for excessive cleaning.

  Pets: Very few homeowners will accept a pet in their rental unit. If you bring an animal to a “NO PET” property, you are in violation of your lease and may be asked to vacate immediately with no refund. You may also lose your security deposit. Please make sure your guests are aware of this rule as it applies to “visiting pets’ as well as your own.

  Cancellations: Once a reservation is made, if you have to cancel for any reason, we will make every effort to re-rent the property for you. You must notify us in writing that you wish for us to do so. If the property gets re-rented for the time period canceled, we will refund your deposit less a 12% processing fee. If the property is not re-rented, you will lose any monies paid (less security deposit) plus you are liable to the landlord for the balance of the rent.

  Check-in: Check-in time is 2pm unless otherwise stated on your lease. No keys will be given out prior to 2pm. We have no way of contacting the property owner or their cleaning crew as to the readiness of the rental unit. If you plan to arrive early in the day, please make sure you have made adequate arrangements for infants and the elderly as well as any perishable food items.

  Check-out Time: Check-out time is 11am unless otherwise stated on your lease. All keys must be returned to our office and the property be vacated no later than the posted check-out time. Please remember that these are house-keeping units and you are expected to leave them neat and clean. All food must be thrown away in the proper receptacles, floors should be vacuumed or swept, dishes done and put away, bathrooms and kitchens wiped clean, bedspreads put back on the beds and garbage put out. If you prefer to arrange and pay for a cleaning service, please contact our office at least 3 days in advance of your check-out.

  Unit Maintenance: All appliances, etc. in your rental property should be working when you arrive. If you find a problem, contact our office immediately. We will make every reasonable effort to make necessary repairs. Should a problem occur after normal business hours, a message left on our office answering machine will be attended to the following morning.

  Garbage Collection: Please be sure to put trash out on the assigned days. It is best to put your garbage out at curbside the night before as pick-up may be early in the day. Do Not wait until the last Saturday of your stay to remove trash. All garbage should be placed in watertight receptacles. Garbage placed in plastic or paper bags and cardboard boxes are in violation of local ordinances and the township may impose fines. The trash collection schedule for your property should be on display in the kitchen. Garbage cans must be moved away from the curb immediately after pickup.

  Refrigerators : Please keep your refrigerator settings at the normal or mid-range setting. Hot, humid weather and frequently opening the door may cause refrigerators to temporarily feel warmer than usual. A high setting will cause the refrigerator to shut down completely!

  Windows : Please close and lock all windows when leaving for the day and at departure time.

  Wind Gusts : Hot, humid weather often causes wind gusts. If a storm should occur, for your personal safety, please close patio umbrellas and secure outside furniture and personal items (bikes, rafts, beach chairs etc.)

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